Coperniq Privacy Policy

1. OUR SERVICES AND SCOPE OF PRIVACY NOTICE

Our Services - This Privacy Notice covers personal data that we collect in connection with our business related to the following Coperniq websites, products, and services (collectively, the “Services”): 

• our business and corporate website located at www.coperniq.io/, including, its subdomains, and any other websites that include an authorized link to this Privacy Notice (collectively, the “Sites”),
• our proprietary hosted platform for solar, battery, and other energy contractors for managing customer relationships and projects (the “Platform”),
• our proprietary iOS and Android mobile software applications (the “Applications”),
• our portal through which Clients (as defined below) may access the Platform via the embedded link provided by Coperniq for use on Customers’ website(s) (such portal, the “Client Portal”),
• any other products, websites, services, and/or applications provided by us and that include an authorized link to this Privacy Notice, and
• any related services and/or new features or functionality provided by us through or in connection with any of the foregoing.

Please note that our Services are designed for businesses and their representatives, and we do not offer products or services for use by individuals for their personal, family, or household purposes.

Scope of this Privacy Notice

This Privacy Notice applies to personal data that may be collected, received, and processed by us relating to:

• “Customers” who have entered into Coperniq’s SaaS customer agreement located at https://www.coperniq.io/msa, or such other terms of use, terms of service, or other agreement with Coperniq for the use of our Services (the “Customer Agreement”).
• the employees, contractors, agents, or representatives of the Customer authorized to use, or otherwise accessing, the Services on behalf of the Customer (“Authorized Users”).
• our Customers’ solar customers and clients who are authorized by the relevant Customer to access and use the Platform via the Client Portal (“Clients”).

The term “personal information” or “personal data” means any information about an individual from which that person may be identified.  For example, it may include a person’s name, telephone number, email address, or payment information, and in some jurisdictions, IP address.  It does not include data from which the identity of an individual has been definitively removed along with any identifiers connected to such individual (also known as anonymous or anonymized data).

2. IMPORTANT NOTE REGARDING INFORMATION CONTROLLED BY OUR CUSTOMERS

Our Customers control the collection, use, and processing of personal data and other information that is submitted, uploaded, and/or otherwise provided in connection with their use of the Services, which may include personal data that relates to Authorized Users and Clients.

Such personal data is collected and processed by Coperniq on behalf of the Customer pursuant to the Customer Agreement.  Under relevant data protection laws, Coperniq acts as the “data processor” or “service provider” on behalf of the applicable Customer who is the “data controller” or “business”.

Our Customers determine their own policies for handling personal data, and Coperniq does not control our Customers’ policies or the manner in which they handle personal data.  Except where there is a specific reference to an Authorized User expressly stated herein, this Privacy Notice does not apply to personal data of Authorized Users and Clients that we process on behalf of our Customers.

If you are an Authorized User or Client, you are responsible for reviewing the policies, including any privacy policies, of the relevant Customer.  If you have questions regarding how a Customer processes your personal data or if you wish to exercise a data rights request as applicable under relevant data protection law, please contact the applicable Customer.  Please note that if you submit any such request to us, we will forward it to the applicable Customer.

3. CHANGES TO THIS PRIVACY NOTICE

Coperniq reserves the right to update or modify this Privacy Notice at any time.  Except for material changes as described below in this Section, all updates and modifications to this Privacy Notice will be effective from the day they are posted online at https://www.coperniq.io/privacy-policy. If we make any material changes to this Privacy Notice, we will provide you with reasonable notice prior to such change taking effect by sending a notification to the email address we have on file for you, and may also post a prominent notice of any such changes on our Sites.  Material changes to this Privacy Notice will become effective on the date set forth in the notice, and all other changes will become effective from the day they are posted on our Sites.  It is your responsibility to regularly visit and review this Privacy Notice.

If you do not agree to any updates or modifications to the Privacy Notice, cease all use of the Services.  Continued use of the Services by you, or, if you are a Customer, any of your Authorized Users or Clients, after the applicable effective date of the revised Privacy Notice, signifies to us that you acknowledge and agree to be bound by the revised Privacy Notice.

4. INFORMATION WE COLLECT

How and what personal information we collect in connection with the use of the Services depends on how and why you use the Services.  For instance, the information that you provide when you visit and/or browse the Sites or sign up for a demo or our marketing communications is more limited than the information you provide if you use our Services as a Customer, Client or Authorized User.

When you access and use our Services, we collect information directly from you as explained in the Section Information Provided Directly by Users, and in certain circumstances, we automatically collect certain information when you access and/or use the Services as explained Information Collected Automatically.  In addition, the instances where we may receive information from third parties is as described here.

Please be advised that we may ask you to update your information from time to time in order to keep it accurate.  Additionally, if you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and, without us having to take any further steps required by data protection laws, that we may collect, use and disclose such information for the purposes described in this Privacy Notice. For example, you should ensure the individual concerned is aware of the terms detailed in this Privacy Notice and that they have not objected or do not object to you sharing their information with us.

1. Information Provided Directly by Users of our Services

• Account Data:  If you register an account for the Services as an Authorized User, we will collect contact and other information such as your name (first and last), email address, phone number, business address, and the name of your employer, your occupation, and/or profession. If you use the Services as a Client, we will collect contact and other information such as your name (first and last), email address, phone number, and home address.

• Login Credentials:  When you login to your account as a registered user, we collect your username, password, and/or other login credentials.
• Customer Content:  We collect and process on behalf of our Customers any and all text, images, graphics, videos, documents, and all other materials and/or content submitted or uploaded by Customer and/or any Authorized User, in connection with the use of the Services (collectively, “Customer Content”).

Customer Content is owned and controlled by our Customers, and we collect and process such information solely on behalf of the applicable Customer in accordance with the Customer Agreement entered into with such Customer.

• Payment Transaction Information:  If you purchase access to the Services, we may collect certain limited payment information (for example, partial payment or credit card information, and limited transaction information like the date of purchase).  Coperniq does not directly collect or store any payment information other than the limited information we receive expressly described in this Privacy Policy.  Payment information (including the limited information we receive described here), is collected and processed by our third-party payment processors, currently Stripe.  For more information, please see the Payment Processors Section of this Privacy Notice.
• Contact Information:  Contact information, such as first and last names, and/or email addresses collected through our sign-up forms to receive our marketing communications, communications regarding demos of our products and services, and/or newsletters.
• Surveys, Feedback, Communications & Support:  We collect the information, data, content, documents and/or materials you provide to us when you fill out forms, answer surveys, or contact us (such as your feedback, requests for support, or other communications with us).

2. Information Collected Automatically

• Usage Data: When you visit, use, or interact with the Services (including, if you are an Authorized User or Client), we may receive the following information about your visit, use, or interactions (collectively, “Usage Data”). Typically, this data is transmitted and collected automatically (without action by you) using cookies and similar technologies as described in the Sharing Personal Information Section below.
  
  • Log Data:  Information that your browser or device automatically sends when you use our Services.  Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
  • Usage and Analytics:  Information and analytics about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, your computer connection, searches and other actions you take, websites, apps and/or ads that referred you to the website, advertising and language preferences.
  • Device Information:  Information regarding the device used to access the Services, which may depend on the type of device you use and its settings, but generally includes, name of the device, operating system, system configuration information, device identifiers, and browser you are using.
• Geo-Location Data: The Applications used by Authorized Users may include and make use of certain functionality and services that include maps, geocoding, places, and other content provided by Google, Inc. (“Google”) and/or Apple, Inc. (“Apple”) (with respect to Google, the Google Maps APIs) and may collect device location data and information (such functionality and services, the “Geo-Location Services” and such data and information, “Geo-Location Data”) from the device you use to access the Applications. Please review the third party privacy policies listed below applicable to the Geo-Location Services, which will apply to and govern the personal information processed by Google and/or Apple (as applicable) when using the Geo-Location Services. By using the Geo-Location Services, you acknowledge and agree to be bound by, and comply with, such third party privacy policies.
  
  • Google: https://policies.google.com/privacy 
  • Apple: https://www.apple.com/legal/privacy/data/en/apple-maps/

1. Information Collected from Third Parties or Sources Outside the Services

In some instances, we process personal information from third parties, which consists of:

• Our Customers:  We may receive personal data from our Customers.  For example, we receive Customer Content, which may contain personal data, and we may receive other information from our Customers about their Authorized Users and Clients.  We use this information to provide the Services to the Customer pursuant to the Customer Agreement.
• Service Providers: We receive information from our Service Providers (as defined in the Our Service Providers Section below), such as our cloud or hosting service providers, customer support providers, and our analytics providers.
• Marketing and Advertising Providers: We may receive information about you from entities who perform advertising and/or marketing functions for Coperniq, which may include, but is not necessarily limited to, business contact information included in potential customer and/or lead lists we may receive.
• Third Party Services:  If you use any products, services, software, content, and/or features (including, without limitation, data products and services) that Coperniq has integrated with, and/or has otherwise made accessible for use through, the Services, including, without limitation, the Geo-Location Services (collectively, “Third Party Services”), we may receive information about you from the providers of such Third Party Services related to your use thereof in connection with our Services.  Information that is shared with us through Third Party Services is used by us as described in this Privacy Notice.  Note that the Third Party Services you choose to interact with and/or use are not our Service Providers. The applicable providers of Third Party Services may use personal information differently than we do and we do not control their use of your information.  Please review the privacy notices for the Third Party Services that you use in connection with the Services.
• Other Third Parties & Sources:  We may receive or collect data and information from publicly available sources, such as online business profiles, social media accounts, and/or webpages, which may include your name, or a publicly available business address, and related activity on such profiles, social media accounts, and/or webpages.
• Social Media Interactions:  If you interact with us through any of our pages or feeds on any social media sites or platforms, such as through LinkedIn, X (Twitter), and/or any Meta platforms, we may collect information such as your name, username, demographic information, contact information such as email address, location, interests, and publicly posted data such as your social media activity.

2. Aggregated or De-Identified Data

With the personal information and other data (including, Usage Data) collected by us, we may aggregate or de-identify such data and information so that it can no longer be used to identify you.  We use this information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research, publish general industry trends, and for other similar purposes. In addition, from time to time, we may share or publish aggregated information like general user statistics and industry trends, with third parties.  We collect this information through the Services, through cookies, and through other means described in this Privacy Notice. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to re-identify the information, unless required by law.

5. PAYMENT PROCESSORS

Coperniq does not directly collect or store your payment information other than the limited information we receive described herein. We use third-party, PCI-compliant payment processors to collect and process payments on our behalf, currently Stripe. Our payment processors may provide us with limited information to confirm the transaction. Information collected by these third-party payment processors is governed by the applicable third-party payment processor’s privacy policy. You should review the applicable privacy policy (currently located at https://stripe.com/privacy) prior to submitting any information to the applicable third-party payment processors.

6. CHILDREN’S PRIVACY

Coperniq does not target the Services to, nor does Coperniq knowingly collect personal information of, persons under the age of 18 or the equivalent legal age as specified by law in the applicable jurisdiction.  Therefore, we ask you not to provide us with personal information of persons under the age of 18 or the equivalent legal age as specified by law in the applicable jurisdiction.  If we learn that personal information of such persons has been collected or provided on or through the Services, then we may deactivate the account or otherwise terminate access to the Services and/or make the user content inaccessible.

7. SENSITIVE DATA

Coperniq does not require you to provide any sensitive data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetics, or biometric data to use the Services. However, in order to use certain services and features of the Applications that require use of the Geo-Location Services, the collection of Geo-Location Data is required, which may include precise geo-location data and which may be deemed sensitive data under certain data protection laws.

8. COPERNIQ’S PURPOSES FOR COLLECTING AND USING PERSONAL INFORMATION

Depending on how you use the Services, we use your personal information in the following instances:

• To host and provide the Sites to users and visitors of the Sites and related Services;
• To perform and provide the Services to, and on behalf of, our Customers;
• With respect to Geo-Location Data, to provide real-time dispatching, route optimization, and automatic timesheet calculations in order to provide Clients with the estimated time of arrival of service providers providing repair and maintenance services.
• To enable Third Party Services that you connect or use in connection with the Services;
• To personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service;
• To maintain, enable, upgrade, update, improve, and/or enhance the Services, and develop new features, functionality, and/or other products and services;
• To conduct analytics related to the Services, such as to understand how they are being used and where improvements may be needed; 
• Provide customized advertisements, content, and information. Where required under applicable law, we will only provide you with tailored content with your opt-in consent;
• Deliver direct marketing communications to you regarding products and services of ours and/or third parties that we may think are of interest to you;
• Respond to your queries and requests, or otherwise communicate directly with you;
• Detect any fraudulent or illegal activity against you, our other customers and users, and/or Coperniq;
• For our business transfers;
• To keep you updated about changes to policies related to the Services (including this Privacy Notice);
• To comply with a legal or regulatory obligation (for example, keeping records of our sales for tax compliance)
• Provide information to regulatory bodies when legally required, and only as outlined below in Legal Obligations and Security.

9. SHARING PERSONAL INFORMATION

Aside from disclosing your information to those of our employees, contractors, and agents who are authorized to process the information in order to provide the Services and who are committed to confidentiality, we disclose your personal information only to the third parties as described below.

1. Our Service Providers

We share personal information with third parties that provide services to us that help us in the operation, provision, administration and management of the Services (“Service Providers”), and to otherwise operate our business.  Depending on how you use the Services, the following categories of third parties collect data on our behalf or receive personal information:

• Hosting providers,
• Analytics providers,
• Payment processing providers;
• Providers of business operations, marketing, and communication tools,
• Other third-party service providers that help us provide features and functions for the Services (e.g., customer support providers), and
• Professional service providers, such as auditors, lawyers, consultants, accountants, and insurers.

For a list of all Service Providers we use, please contact us. We require all Service Providers to respect the security of your personal information and to treat it in accordance with the law.

2. Disclosures Directed by our Customers

We will share and disclose personal data of Authorized Users and Clients with the relevant Customer and otherwise in accordance with the Customer’s instructions, including any applicable terms in the Customer Agreement.

If you are an Authorized User or Client of a Customer, please contact the relevant Customer to learn more about how your information may be used, shared and/or disclosed by us on their behalf.

3. Third Party Services

When you interact with and/or use Third Party Services, certain information may be exchanged between Coperniq and the provider of the applicable Third Party Service.  Note that the Third Party Services you choose to interact with and/or use are not our service providers. The applicable providers of Third Party Services may use personal information differently than we do and we do not control their use of your information.  Please review the privacy notices for the Third Party Services that you use in connection with the Services.

4. Business Transfers

We may also share data with third parties to whom we choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Privacy Notice.

5. Affiliates and Subsidiaries

Personal information that we collect about you may be shared with the employees, contractors, and agents of Coperniq and our affiliated and subsidiary entities (“Affiliates”) who are involved in providing or improving the Services that we offer to you. We obligate the employees, contractors and agents of Coperniq and our Affiliates to ensure the security and confidentiality of your personal information and to act on that personal information only in a manner consistent with this Privacy Notice.

6. Legal Obligations and Security

Regulatory and Government Bodies – Compliance with Law

We may disclose your information to regulatory agencies and official government bodies, as required to comply with or satisfy any laws, rules, or regulations applicable to Coperniq.

Required Disclosures – Responding to Legal Orders

If we are required to disclose personal information by law, such as pursuant to a subpoena, warrant or other judicial or administrative order, our policy is to respond to requests that are properly issued by law enforcement within the United States. Under such circumstances, unless prohibited by applicable law, we will attempt to provide you with prior notice that a request for your personal information has been made in order to give you an opportunity to object to the disclosure.  We will attempt to provide this notice by email, if you have given us an email address. However, government requests may include a court-granted non-disclosure order, which prohibits us from giving notice to the affected individual.  In cases where we receive a non-disclosure order, we will notify you when it has expired or once we are authorized to do so.

If you are an Authorized User or Client of a Customer, please consult with the relevant Customer to learn more about how they respond to requests for information pursuant to legal orders.

Exigent Circumstances & Enforcement/Protection of Our Rights

Your information, including the contents of all of your online communications in our Services and between you and Coperniq may be accessed and monitored as needed to provide our Service and may be disclosed to law enforcement, regulatory agencies, official government bodies, and other third parties, as we, in our sole discretion, believe necessary or appropriate:

• To enforce our rights under our terms of use, terms of service, customer agreements and/or any other terms and conditions applicable to the use of the Services;
• In connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us or our affiliates, partners and/or agents to legal liability; and/or
• If we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person.

7. With Your Consent

There may be situations where you are asked to consent to share personal information with third parties for additional reasons not included in this Privacy Notice.  In such event, we will only share such personal information if we have received your prior consent and only for the purposes as listed in the request to share such information.

Except where otherwise required by applicable law, your consent for the use and/or disclosure of your personal information in specific situations will continue in full force and effect until you revoke that consent, which you may do by contacting us.  For the avoidance of doubt, the revocation of consent shall only apply to the use the information after our receipt and processing of such request (which we shall process promptly and in accordance with applicable law), and not to any use or disclosure prior to such revocation in compliance with your consent.

10. COOKIES & RELATED TECHNOLOGIES; TARGETED ADVERTISING

Cookies

We or authorized third parties may collect certain information by automated means using cookies (which are small data files that are placed on your computer or mobile device that are set by us or by third parties when you visit a website or other online service) and a range of technologies similar in function to the traditional cookies described above, such as pixel tags, also called web beacons or single-pixel tags/gifs, local or web storage, session replay tools, and embedded scripts (all such technologies described above, collectively, “Cookies”).  Cookies collect information such as Usage Data, and are designed to that gather information about your interaction with a website or email, such as, the pages visited, links you clicked and/or whether or not an email was opened.  Coperniq uses Cookies for purposes such as to provide content or features on the Services, to help us remember you and your preferences, and improve your user experience by making the Services more efficient and relevant to you. You can find more information about Cookies at: www.allaboutcookies.org.

Targeted Advertising

We may use third party advertising and analytics partners who use Cookies to gather analytics and information for targeted advertising of Coperniq’s products and services to our Customers.  These Cookies are designed to gather information from users of the Services and used to deliver advertisements more relevant to our users and their interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and/or that you have interacted with an advertisement and this information may be shared with other organizations such as advertisers.  Coperniq may use these Cookies for purposes of

• Advertising Coperniq and our Services across the Internet; 
• Tracking the performance and efficacy of our advertisement campaigns;
• Keeping track of how many visitors click on the advertisement;
• Keeping track of the advertisements you have already been shown so that you are not always shown the same ones; and
• Tailoring our marketing to better suit your needs and only display ads that are relevant to you.

For information regarding how you can manage your preferences with respect to these technologies, please see Cookies & Targeted Advertising below.

Third Party Analytics Providers, Tools and Advertising Partners

We use certain third party analytics providers, tools and/or advertising partners that may use Analytics and/or Targeting/Advertising Cookies. For more information on how these technologies are used by the third party analytics tools and advertising partners, please refer to the applicable policies linked below. For a full list of third parties that utilize Cookies on our behalf, please contact us.

• Google Products (Google Analytics, DoubleClick.Net): www.google.com/policies/privacy/partners/
• Hubspot: https://legal.hubspot.com/privacy-policy
• Facebook: https://www.facebook.com/privacy/policy/
• Fastly: https://www.fastly.com/privacy
• Hotjar: https://www.hotjar.com/legal/policies/privacy/
• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• Heap: https://www.heap.io/privacy

Managing Preferences:  For information regarding how you can manage your preferences with respect to these technologies, please see Cookies & Targeted Advertising below.

11. MARKETING COMMUNICATIONS

If you have not otherwise opted out (or with your consent where required by applicable law), or if you have opted in to receive direct marketing emails from us, we may use your personal information to send you marketing information about the Coperniq business, our Services, new product releases, new feature releases of the Services, and/or other products and services, that we think may interest you.  We carry out direct marketing by email, physical mail, phone, and SMS text messages.

If you no longer wish to receive marketing communications, you have the right at any time to opt out as further explained in Your Choices.

12. YOUR CHOICES
    
    1. Accessing, Updating and Correcting Personal information

If you would like to correct or update certain personal information (such as your contact information), please contact us, and we will use reasonable efforts to correct and/or update such information.

Please note that if you are an Authorized User or Client, any request to correct, access, update or delete your personal data will need to be directed to the applicable Customer.

2. Direct Marketing

You may manage the receipt of marketing and non-transactional communications sent by email by clicking on the “unsubscribe” link located on the bottom of any of our marketing e-mails. To opt-out of marketing communications sent by physical mail or phone, please contact us with your request. Alternatively, you may register your phone number on the National Do Not Call Registry or the Do Not Call Registry of your state, if your state has one. To opt-out of marketing communications sent by SMS text message, text ‘STOP’ to the designated number.

We will use commercially reasonable efforts to process such requests in a timely manner.  Note that you cannot opt out of receiving transactional e-mails or communications related to the Services (e.g., requests for support), which, for clarification, are not marketing communications.

3. Cookies & Targeted Advertising

Where required by applicable law, we will obtain your consent prior to setting Cookies (except for strictly necessary Cookies).  Most web and mobile device browsers automatically accept Cookies, but if you prefer, you can change your browser to prevent that or to notify you each time a Cookie is set.

To learn more about Cookies, including how to manage Cookies and opt-out of Cookies being placed on your device, please visit http://www.allaboutcookies.org/manage-cookies/index.html.

While tracking is widespread over the internet, there are things you can do to minimize these activities with respect to browser Cookies.

Browser Settings & Do Not Track Preferences

• Browser Settings:  You may alter the Cookie settings in your browser settings at any time. Some browser providers offer comprehensive help relating to cookie management in their products. You may elect to accept all or only certain Cookies. If you disable Cookies in your browser settings, however, you may find that certain portions or functionality of the Services will not work.
• Do Not Track Preferences:  You may turn on the Do Not Track (“DNT”) setting in your browser, which will enable your browser to send a special signal to websites, analytics companies, plug in providers, and other web services you encounter while browsing to stop tracking your activity. To turn on your DNT signal, please visit  https://allaboutdnt.com/#adjust-settings.  Please note that not all companies will respond to or honor DNT signals and we do not process or respond to web browsers' "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who use the Services.

Google Analytics Opt-Out:   You can download the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout/.

Web Beacons and Pixels:  You may avoid web beacons and pixels by disabling the functionality that allows remote images to load in your email account and refraining from clicking on any links in email messages.

Advertiser Specific Opt-Outs - Targeting/Advertising Cookies

• Google:  https://www.google.com/settings/ads/anonymous
• Facebook:  https://www.facebook.com/settings/?tab=ads
• LinkedIn Ads:  https://www.linkedin.com/help/linkedin/answer/62931
• Bing:  https://account.microsoft.com/privacy/ad-settings/signedout
• DAA: You may use the Digital Advertising Alliance (“DAA”) consumer choice tools to apply opt-outs to interest-based advertising and other applicable uses of web-viewing data by DAA participating companies by visiting http://optout.aboutads.info/?c=2&lang=EN#completed.
• NAI: You may also manage opt-outs through the Network Advertising Initiative (“NAI”) opt-out tool at http://optout.networkadvertising.org/?c=1.

4. Additional Data Subject Rights

If you are an Authorized User or Client of a Customer that is a “controller” or “business” under relevant data protection laws, you may have additional data subject rights depending on the location of the Customer or where you reside.  These rights may include the right to:

• Access your personal data and information relating to how it is processed.
• Delete your personal data.
• Rectify or update your personal data.
• Transfer your personal data to a third party (right to data portability).
• Restrict how your personal data is processed.
• Withdraw your consent—where consent is relied on as the legal basis for processing at any time.
• Object to how your personal data is processed.
• To be informed of any automated decision-making and profiling based on your personal data.
• Lodge a complaint with your local data protection authority.

If you have inquiries about your applicable data subject rights, please contact the relevant Customer.  As the “processor” or “service provider” of our Customers under relevant data protection laws, we will comply with their instructions and applicable law in responding to data subject requests pursuant to the Customer Agreement.  Please note that if you submit a data subject request to us, we will forward it to the relevant Customer.

13. THIRD PARTY SOCIAL MEDIA PLUG-INS

On or through the Services we may provide third-party “share” buttons which enable you to share certain content via social media sites (e.g., Facebook, Twitter, Instagram, YouTube, and LinkedIn).  These “share” buttons may function as web beacons when you interact with the button.  Please note that when you “share” using the buttons, you may send to the third party provider of the “share” button the information that you are viewing.  If you are not logged into your account with the third party provider, then the third party may not know your identity.  If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Services to your account with the applicable third party provider. Please refer to each third party’s privacy policies to learn more about its data practices.

14. EXTERNAL WEBSITES

On or through the Services we may provide or make available, for informational purposes only, links to other websites or resources with which we do not have a contractual relationship and over which we do not have control (“External Websites”).  Such links do not constitute an endorsement by Coperniq of those External Websites, and are provided to you only as a convenience. By clicking on links to External Websites, the operators of the External Websites may collect your personal information. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies.

15. CLIENT COMMUNICATION FEATURE

Business to Consumer Email Policy

Prior to initiating any email communications to Clients via those features of the Coperniq Service that enable Customer to send email and/or SMS communications directly to its Clients (“Client Communication Feature”), Customer must obtain and ensure end-consumer consent from such Clients. Such consent can be obtained from Clients through various methods, including without limitation, the Client:

• Opting in via email form
• Providing explicit written consent
• Giving verbal consent

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It is the Customer’s responsibility to capture and retain such consent, ensuring compliance with email regulations at all times. Customer is solely responsible for the content of its email communications transmitted or sent using the Client Communication Feature.

We are committed to protecting the privacy of end-consumer Clients. As such:

• We do not sell, trade, or share contact data of Clients, including email information.
• We do not share any Client data with third parties or affiliates for marketing or promotional purposes.

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Without limiting any of Coperniq’s rights or remedies under the Customer Agreement or at law or in equity, failure to adhere to this Business to Consumer Email Policy may result in the suspension of the Client Communication Feature and email services on our Platform.

Business to Consumer SMS Consent Policy

Prior to initiating any SMS communications or notifications to Clients via the Client Communication Feature, Customer must ensure end-consumer consent from such Clients. Such consent can be obtained from Clients through various methods, including without limitation, the Client:

• Texting 'START' to the designated number
• Providing explicit written consent
• Giving verbal consent

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It is the Customer’s responsibility to capture and retain such consent, ensuring compliance with messaging regulations at all times. Customer is responsible for the content of the SMS communications transmitted or sent using the Client Communication Feature.

We are committed to protecting the privacy of end-consumer Clients. As such:

• We do not sell, trade, or share contact data of Clients, including mobile information.
• We do not share any Client data with third parties or affiliates for marketing or promotional purposes.

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Without limiting any of Coperniq’s rights or remedies under the Customer Agreement or at law or in equity, failure to adhere to this Business to Consumer SMS Consent Policy may result in the suspension of the Client Communication Feature and SMS services on our Platform.

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16. DATA RETENTION

Personal information is processed for the period necessary to fulfill the purposes for which it is collected, to comply with legal and regulatory obligations, and for the duration of any period necessary to establish, exercise, or defend any legal rights. 

In order to determine the most appropriate retention periods for your personal information, we consider the amount, nature and sensitivity of your information, the reasons for which we collect and process your personal information, and applicable legal requirements. 

In some instances, we may choose to anonymize personal information instead of deleting it. When we choose to anonymize, we make sure that there is no way that the personal information can be linked back to any specific individual.

If you are an Authorized User or Client of a Customer, contact the relevant Customer regarding the Customer’s data retention policies.

17. DATA SECURITY AND PROTECTION

We have put in place reasonable and appropriate security measures designed to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. For example, we use encryption, secure socket layer (SSL), firewalls, and password protection. In addition, we limit access to personal information to those employees, agents, contractors and the third parties who have a business need-to-know.

We also have procedures in place to deal with any suspected data security breach.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and while we take reasonable steps to provide secure services, by using the Services, you understand and assume the risks associated with your activities on the internet.

Additionally, we cannot control the actions of other users with whom you may choose to share your information. Further, even after information posted on the Services is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Services. To the fullest extent permitted under applicable law, we cannot and do not guarantee that information you post on or transmit to the Services will not be viewed by unauthorized persons.

18. CALIFORNIA PRIVACY RIGHTS - SHINE THE LIGHT

California residents who have provided us with personal information have the right (under California Civil Code§ 1798.83) to request and obtain from us, once each year, the details of any personal information we shared with a third party for that third party’s direct marketing purposes during the prior calendar year. The details would include the categories of personal information and the names and addresses of the third party with which it was shared.

To request information about this sharing, you may submit a request via email to the email address provided in the How to Contact Us Section below with “Your California Privacy Rights” in the subject line, along with your first and last name, and complete mailing address (including street address, city, state, and zip code).

19. NOTICE TO NEVADA RESIDENTS

Under Nevada law, Nevada “consumers” (individuals who are seeking or acquiring goods/services for personal, family, or household purposes) may opt out of the sale of covered personal information.

Coperniq does not currently sell covered information of Nevada consumers as defined under applicable Nevada law.

You may submit an opt-out request by sending your request to the email address provided in the How to Contact Us Section below, along with your full name, complete mailing address (including street address, city, state, and zip code), email address (so that we can contact you, if needed, in connection with the request) and confirmation that you are a Nevada resident.

20. NOTICE TO USERS OUTSIDE THE UNITED STATES

Coperniq is based in the United States. The personal information that we collect is sent to and stored on servers located in the United States.  Such storage is necessary in order to process the information and provide our Services. If you are located outside of the United States, please be aware that your information, including your personal data, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

21. HOW TO CONTACT US

If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us as follows:

By email at: support@coperniq.io; Subject Line: Privacy Request

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